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Newegg has the BIOSTAR TZ77A LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard with UEFI BIOS for $60 - 10% off with coupon code MASTERPASS [Exp 12/21] when you check out with Masterpass = $54 with free shipping. Features USB charger booster, two USB 3.0 ports, one HDMI port and is PCI-E Gen 3.0 ready.
$80 Retail: $140

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    earl.w.bishop.9 Ben's cred: 1
    Posted 4:09 pm PST 12/17/13

    Three days I have spent 4 hours on the phone (on hold) and sent countless emails to Newegg. Are they going out of business??? I only need a return authorization but I cant get anyone there to respond. Buyer beware!!!!

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    dave_c Ben's cred: 3422
    Posted 4:24 pm PST 12/17/13

    ^ You don't need to talk to anyone at 'egg to get an RMA, they will automatically issue it by filling out the website RMA form.

    Just go into your Newegg account and the links on the left side column include one that reads "Returns (RMA)". Click it and it brings up a list of your recent orders with a button for each to click whether you want a refund or replacement.

    Note that if you pick refund on a new (not used or refurbed) product then it may take off a restocking fee, but once their customer service staff is less swamped they may be able to remove that fee if it shouldn't apply in particular cases.

    For example once I contacted them and told them a mouse was junk, unacceptably low quality which was why I couldn't take a replacement then they waived the restocking fee, credited it back to me.

    Once you are logged into your Newegg account the automated RMA page is here:

    They go so far as to state that it is REQUIRED that you use this page instead of contacting a CSR for an RMA... tho' it might still be possible to contact a CSR to do it. Dunno, haven't gone that route recently.

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    earl.w.bishop.9 Ben's cred: 1
    Posted 4:41 pm PST 12/17/13

    Riddle me this DAVC What happens when you follow the normal process and it tells you to contact newegg customer service? Yes, on a purchase I made one week ago for a motherboard. Yes I want to return it but it will not issue a return online. It ask me to contact customer service who doesnt answer the phones. Even after I held for over one hour twice. Yes even after sitting in front of my PC trying to chat for over two hours.

    Remember this Dave. Its better to remain quiet and look dumb than to open your mouth and remove all doubt. Thanks for the lesson but I have been there and done that. Newegg has lost that magic touch they once had. I have given up on these guys and moved on! Try and assume that everyone is as smart you you next time. You may just be suprised.

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    dave_c Ben's cred: 3422
    Posted 6:07 pm PST 12/17/13

    ^ There's nothing dumb about posting the process that normally works before you had mentioned that you already tried that.

    Just be patient, I'm sure they're aware they have a backlog and will eventually service your request. Or don't be patient, Newegg probably has all their RMA CSRs busy reading Ben's topics just in case you decided to post something for them. Wink

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    • BIOSTAR TZ77A LGA 1155 Intel Z77 ATX Intel Mobo $60 at Newegg
    • $60
      Retail: $140
    • BIOSTAR TZ77A LGA 1155 Intel Z77 ATX Intel Mobo $72 at Newegg
    • $72
      Retail: $140
    • BIOSTAR TZ77A LGA 1155 Intel Z77 ATX Intel Mobo $80 at Newegg
    • $80
      Retail: $140