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FreedomPop has the Freedom Stick Bolt 4G WiMAX USB Modem for $10 with free shipping. Includes 500MB FREE plan for life and a free month of FreedomPop's 2GB data plan, which renews automatically for $17.99 monthly; also includes a free trial month of FreedomPop Premier services, including data rollover and usage alerts, which renews automatically for $8.99 monthly. Both can be canceled at any time.
Retail: $77

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    cvbn Ben's cred: 118
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    johnnylately Ben's cred: 190
    Posted 11:28 am PDT 09/27/13

    ^ most all of the comments on that page go against the original poster. I do not have FP but I have been reading up on the comments at SD ( the place that shall not be named) and I would buy this in a minute if they had coverage in my area because of the favorable reviews and FP reps helping anyone having a problem.

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    benben Ben's cred: 109
    Posted 8:03 pm PDT 09/27/13

    There is smallprint you do need to read and in case you don't the reap-off seems to be generally mild. If I was commuting, I would say that a few hundred MB for free each month is not so bad at the risk of spending a few dollars. Now, let me retire to my my 4G phone and a half decent data plan, which makes it all a little moot...

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    wisecrack Ben's cred: -5
    Posted 5:35 am PDT 09/28/13

    As a former customer, my advice is to stay away, despite the attractiveness of the offer.

    The main issue is not poor service - it is that FreedomPop doesn't keep their promises, changes their Terms of Service without advance notice, and hasn't operated in a transparent way from the get go. That's why they are now aggressively employing "helpful" trolls to blunt the criticism on bargain sites like Ben's Bargains.

    I'm a former FP customer. I sent them $89 as a "100% refundable Deposit" (their words, not mine) for a hotspot, just to test drive the program. When I sent the hotspot back, in perfect condition, they only refunded $80, explaining that they had to pay their vendor to recondition the unit. That wasn't "100% refundable." They assert that their TOS has fine print about reconditioning. I don't think it was there, but 100% in big red letters should mean 100%.

    There are myriad examples on the web of other customers - and journalists - who have been alienated by these surprise "gotchas" and FreedomPop is still not operating in a customer-friendly manner.

    One perfect example of how they do business right now, this very moment: A customer can sign up or upgrade to more expensive service online, but must place a telephone call to downgrade or cancel service. There is no functional necessity for that. It's a shady, strategic decision, implemented deliberately to discourage certain consumer behavior (like cancelling) that is not in the company's best financial interest.

    In a different thread, the FreedomPop Troll said this was to "avoid misunderstandings," but I gotta call bullsh*t. If they're willing to receive money and send out hardware without speaking by phone to the customer, the only reasonable explanation for forcing a voice contact to downgrade or cancel is to try and change the customer's mind. And that's AFTER the customer waits on hold for 5-10 minutes. It's almost as if they want to discourage customers from…

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    wisecrack Ben's cred: -5
    Posted 10:09 am PDT 09/28/13

    Check out Time Magazine's coverage of FreedomPop. They called FreedomPop "Shady" just back in June.

    The article is titled "FreedomPop's Free Wireless Would Be Cool If It Wasn't So Shady" written by Jared Newman published June 5, 2013. Easily Googleable.

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    FreedomPop Ben's cred: 17
    Posted 10:23 am PDT 09/30/13

    wisecrack wrote:
    Check out Time Magazine's coverage of FreedomPop. They called FreedomPop "Shady" just back in June. The article is titled "FreedomPop's Free Wireless Would Be Cool If It Wasn't So Shady" written by Jared Newman published June 5, 2013. Easily Googleable.


    I really don't appreciate being called a troll, especially when I'm just here to help anyone with a question. If you want to check out the other thread and avoid redundancies you can see everything @wisecrack and myself have been talking about here: http://bit.ly/15PLSNR Smile

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    FreedomPop Ben's cred: 17
    Posted 10:39 am PDT 09/30/13

    wisecrack wrote:
    Check out Time Magazine's coverage of FreedomPop. They called FreedomPop "Shady" just back in June. The article is titled "FreedomPop's Free Wireless Would Be Cool If It Wasn't So Shady" written by Jared Newman published June 5, 2013. Easily Googleable.


    I really don't appreciate being called a troll, especially when I'm just here to help anyone with a question. If you want to check out the other thread and avoid redundancies you can see everything @wisecrack and myself have been talking about here: http://bit.ly/15PLSNR Smile

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    wisecrack Ben's cred: -5
    Posted 5:38 am PDT 10/1/13

    FreedomPop wrote:
    I really don't appreciate being called a troll, especially when I'm just here to help anyone with a question.


    Oh, dear. I didn't mean to hurt your feelings. It's just that, well, you aren't being truthful. You are not here to 'help anyone with a question, because no one has asked any questions.

    And I suppose you get labeled as a troll because you don't even identify yourself by name or email address. If I walked into Fry's Electronics, or J and R, or Beach Camera, or even Best Buy, I'd be greeted by a person wearing a name tag, individually identifiable by their face. If I had a concern that the rep couldn't answer, I could take it to his or her supervisor. And no one would expect that same kind of disclosure from the shoppers who come into the store.

    How about this: Use your first and last names, and publish your email address, to bolster your identity and credibility. Then you wouldn't get labeled as the FreedomPop Troll, and I'll be glad to call you by name.

    I think everyone knows that FreedomPop is lurking on forums to rehabilitate your reputation and spread the, uh, FreedomPop story. Perhaps you should try telling people THAT, instead of saying that you're "just here to help anyone with a question."

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    bnrusso Ben's cred: 2
    Posted 8:55 am PDT 10/1/13

    I bought this stick about a year ago for $18 with free trial of $18/mo. It works fine in my area outside my house.
    I downgraded to 500M free on line without a problem.
    I did get hit with $1 no use once but I make certain that I get online with it at least once /mo.
    I like the service but I don't pay for any extra services.
    I find the free plan is just fine for me. When it's not free I'll cancel.

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    FreedomPop Ben's cred: 17
    Posted 11:47 am PDT 10/2/13

    bnrusso wrote:
    I bought this stick about a year ago for $18 with free trial of $18/mo. It works fine in my area outside my house. I downgraded to 500M free on line without a problem. I did get hit with $1 no use once but I make certain that I get online with it at least once /mo. I like the service but I don't pay for any extra services. I find the free plan is just fine for me. When it's not free I'll cancel.


    Glad to hear our service is working out for you! Our 4G only 500MB plans will always be free!

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    FreedomPop Ben's cred: 17
    Posted 11:52 am PDT 10/2/13

    wisecrack wrote:
    FreedomPop wrote:
    I really don't appreciate being called a troll, especially when I'm just here to help anyone with a question.
    Oh, dear. I didn't mean to hurt your feelings. It's just that, well, you aren't being truthful. You are not here to 'help anyone with a question, because no one has asked any questions. And I suppose you get labeled as a troll because you don't even identify yourself by name or email address. If I walked into Fry's Electronics, or J and R, or Beach Camera, or even Best Buy, I'd be greeted by a person wearing a name tag, individually identifiable by their face. If I had a concern that the rep couldn't answer, I could take it to his or her supervisor. And no one would expect that same kind of disclosure from the shoppers who come into the store. How about this: Use your first and last names, and publish your email address, to bolster your identity and credibility. Then you wouldn't get labeled as the FreedomPop Troll, and I'll be glad to call you by name. I think everyone knows that FreedomPop is lurking on forums to rehabilitate your reputation and spread the, uh, FreedomPop story. Perhaps you should try telling people THAT, instead of saying that you're "just here to help anyone with a question."


    Well I do appreciate you taking my feelings into consideration Smile. I'll stick to only answering clearly defined questions about our products and service because I really do just want to help you guys out.

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    Bens_Admin
    Posted 6:03 am PDT 10/3/13

    wisecrack wrote:
    you don't even identify yourself by name or email address. If I walked into Fry's Electronics, or J and R, or Beach Camera, or even Best Buy, I'd be greeted by a person wearing a name tag, individually identifiable by their face. If I had a concern that the rep couldn't answer, I could take it to his or her supervisor. And no one would expect that same kind of disclosure from the shoppers who come into the store. How about this: Use your first and last names, and publish your email address, to bolster your identity and credibility. Then you wouldn't get labeled as the FreedomPop Troll, and I'll be glad to call you by name.


    Hi wisecrack. I can vouch for her credibility and identity. She is a primary online representative for FreedomPop, loves beer and has been to Scotland. What more could you ask for? Razz

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    wisecrack Ben's cred: -5
    Posted 4:50 pm PDT 10/3/13

    Bens_Admin wrote:
    wisecrack wrote:
    you don't even identify yourself by name or email address. If I walked into Fry's Electronics, or J and R, or Beach Camera, or even Best Buy, I'd be greeted by a person wearing a name tag, individually identifiable by their face. If I had a concern that the rep couldn't answer, I could take it to his or her supervisor. And no one would expect that same kind of disclosure from the shoppers who come into the store. How about this: Use your first and last names, and publish your email address, to bolster your identity and credibility. Then you wouldn't get labeled as the FreedomPop Troll, and I'll be glad to call you by name.
    Hi wisecrack. I can vouch for her credibility and identity. She is a primary online representative for FreedomPop, loves beer and has been to Scotland. What more could you ask for?


    It's REALLY disappointing that Ben's Bargains vouches for a sales rep who refuses to identify herself. Ben's has a financial interest in promoting FreedomPop products, right? So vouching for a sales rep that won't vouch for herself isn't particularly helpful.

    I think the site needs a troll patrol policy. I'm not opposed to sales reps lurking on the site, but it's hard to hold their employers to the rep's statements/promises/guarantees if they're just anonymous trolls.

    In the case of FreedomPop, I think Ben's is backing the wrong horse. This is a company that already has a questionable reputation, and has significant challenges relating to integrity and transparency. This specific sales troll ignores pointed questions and instead focused on painting an overly rosy picture, devoid of the warts that many consumers and journalists have taken issue with since they began doing retail sales.

    I say the sales troll has to be unmasked if she's going to speak on behalf of her employer. That's no more or less than any consumer would expect if they went into a brick-and-mortar store?

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    Bens_Admin
    Posted 5:41 pm PDT 10/3/13

    Wisecrack I am vouching for her being an official FreedomPop representative who as far as I know has clarified their program accurately while it is in a transition phase. She is not an anonymous troll but I am not inclined to divulge someone else's personal information.

    If she had an account with a full name, how is that more representative than "FreedomPop"? Likewise you have not provided your name, email address, etc.

    There's no point in beating up a rep. for stating policies you don't like, that they don't control. Their website has both a contact email form and telephone #, as well as Facebook, Twitter, outlets for contact and feedback.

    We on the other hand are a deal site. The deal is what it is and not everyone wants every deal. We have allowed your feedback and it is only fair to likewise let one of their reps reply.

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    wisecrack Ben's cred: -5
    Posted 7:40 am PDT 10/4/13

    @Bens_Admin

    Thanks for joining the discussion. I agree with a lot of what you wrote, but you've also raised important questions. I'm sure you'd agree that consumers are looking for clear and accurate information to help them make buying choices and that's one of the points of this forum.

    I haven't beat up that rep. I have challenged her assertions by raising questions and I have challenged whether she is authorized by her company to make the statements and promises that she's made.

    And now you've joined the conversation to tell us that you have additional information to contribute. Hopefully you can share with your readers:

    1) You wrote, that the rep "as far as I know has clarified their program accurately while it is in a transition phase." What's your basis for stating that the information is accurate, and what kind of 'transition phrase' are you referring to?

    2) Can you explain how Bens Bargains has verified that the rep is authentic? Do you have a process in place for other reps to be similarly authenticated?

    I know I'm pushing a point here, but consumers shouldn't have to rely on unsupported assertions. I'm just asking for the facts that support the the information you have offered. I, for one, didn't know FreedomPop was in a 'transition phase' but I suspect consumers might have questions about buying hardware from them before there's some assurance that the company will stabilize and not leave us holding hardware without a service provider.

    Hope you'll share your sources.

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    Bens_Admin
    Posted 11:54 am PDT 10/4/13

    Wisecrack, I'm not going to engage in an ongoing conversation in deal topics but briefly,

    - Read their blog, it addresses more than one thing you mentioned.

    - Authentication includes the Freedompop email address as well as other reliable sources. All public information but still some black arts should remain a mystery. Revealing my sources serves no useful purpose except to troll against the rep. This is a deal topic not a let's bash the messenger topic.

    Nothing anyone posts in this topic changes the deal presented nor their TOS when you sign up. I think it would be fair to state that you don't like their service and will wait for some other option. We get that, now it's just beating a dead horse.

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