Ends 9/28. Wayfair is taking up to 60% off TV stands with the discount reflected on the product page. Shipping is free on orders $49 or more. The pictured Home Source Industries 35" Corner TV Stand is on sale for $65 with free shipping.

  • Up to 60% off Bar Tables & Stools

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      cameraz Ben's cred: 61
      Posted 8:29 pm PDT 09/26/13

      I ordered a new TV stand from Wayfair. Since my new TV was scheduled to be delivered in five days, I paid extra to Wayfair for 3-day delivery. However, on the day it was due, I got an email saying that there was a delay, and my TV stand would arrive in what amounted to 15 days after I ordered it.

      I immediately emailed Wayfair back, saying not to charge me for expedited delivery, since they already were late. About 10 days later, the stand was delivered, and when I checked my checking account, Wayfair did indeed charge me for 3-day delivery, even though it took 10 days.

      I emailed Wayfair and told them to refund my money, and they refused, saying that they shipped my TV stand as soon as they got a new supply, and it got to my house in three days. Therefore, they said, I was not entitled to a refund.

      After several more emails back and forth, I got disgusted and filed a complaiint with the Better Business Bureau, explaining that Wayfair's website says "3-day delivery," NOT 3-day shipping.

      A day or two later, I received an email from somebody at Wayfair, apologizing and vowing to refund my expedited shipping fee. Unfortunately, it's too late for them -- I will never do business with Wayfair again.

      Btw, I wonder how many other customers they charge a fee for expedited shipping, and then send them an email, telling them their order has been delayed, but never refunding their money? I think the Massachusetts Attorney General should look into this.

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