Ends today. Restaurant.com is offering 80% off their certificates with coupon code TASTY [Exp 3/31]. This reduces the price of their $25 Dining Certificates to $2 for most restaurants and areas. $25 Gift Cards are $3 with the code. Fine print applies, such as $35 minimum, dinner only, etc.
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The good: restaurant.com now shows which purchased certificates have been used - helpful first step toward keeping ytrack of them.
The bad: I would not find acceptab;le a surgeon who guesses about which limb to amputate and explains away errors by promising to guess again and do another free - but this seems to be the design rule for restaurant.com listings now. I asked why they continue to sell certificates for restaurants which have gone out of business months before, as I reported to them twice in those months. They told me they had contracts with merchants and had to keep listing them until they were told otherwise - and that if their phone was disconnected, obviously they could not learn otherwise - - but, not to worry, I would be able to switch to another if the restaurant stayed out of business or no longer accepted the coupons. They suggested I phone the restaurant first to see if they were actually still accepting coupons per their agreement; of course, most servers are not familiar with these and take them to their manager when presented, so phoning is not practical. They are going to have to come up with a mechanism to lkeep their listings current and conforming to actual restaurant practice for me to keep shopping here!
Good point #1, but I doubt they can monitor every restaurant everywhere so if the restaurant doesn't tell them they are out of business or otherwise out of the program, how can they do anything? Maybe they should offer a more generous replacement like give you your choice of 3 coupons elsewhere or money back.
#2, they used to take reasonably prompt action on user complaints. In the case mentioned, I called in complaining at least twice in the months since the restaurants closed - and I'm sure that I have bought over 100 coupons over the years. They cannot, as you say, monitor all restaurants in the country or even in their stock, but when their best customers report problems and they find the phones disconnected week after week they certainly can take some action. Their replacement policy actually is very decent - I just do not have time to phone in about $2 cost coupons, nor to go traipsing to shuttered businesses.