Sears has the Craftsman 3 pc. Aluminum Nozzle Set for $6 + shipping. Select in-store pickup to avoid the $7 shipping fee. Includes adjustable classic pro nozzle, rear trigger adjustable 7 pattern turrent nozzle, and rear trigger adjustable.
Ordered one of these for in store pickup. Never received email receipt, so after a couple of days I called Sears and was told it was out of stock, even though it showed in stock when ordered. They canceled the order without notifying me or crediting back my payment. I was told I had to request a refund from them on a canceled order. What a waste of time. Never again Sears!
#2 I think you missed the point. They never had it when I placed the order, charged me for it, canceled the order without crediting me. There is no way to justify how they handled my order. Lack of notifying me was the least of the problems, although I could have made a 26 mile round trip for nothing if I hadn't called first. It was just typical bad customer service. Multiple problems in one simple order that required a lot of wasted time just to get my money back.
I ran into similar situation as number 1. I ordered an online item a while back. Got an email that the item was ready for pickup. Went to Sears and they couldn't find it. I asked them did they put the item aside when they send out pickup email? They said 'normally they do'.
After having 2 employees gone around the store, they found my item.
Ordered one of these for in store pickup. Never received email receipt, so after a couple of days I called Sears and was told it was out of stock, even though it showed in stock when ordered. They canceled the order without notifying me or crediting back my payment. I was told I had to request a refund from them on a canceled order. What a waste of time. Never again Sears!
They may have had the item when you ordered it, but someone else ordered one or went in for one and bought the remaining stock, or an employee saw the item and the sale price and decided to grab it for themselves (more common than you might suspect at many B&Ms that take online orders).
Not crediting the account when it was canceled is inexcusable, though very strange for any major retailer... I suspect they screwed up accidentally and instead of admitting that your CSR made up nonsense... or do you see any statement of this in their policies?
Ordered one of these for in store pickup. Never received email receipt, so after a couple of days I called Sears and was told it was out of stock, even though it showed in stock when ordered. They canceled the order without notifying me or crediting back my payment. I was told I had to request a refund from them on a canceled order. What a waste of time. Never again Sears!
I placed the order and I received the pickup notification four minutes after that.
You should have called Sears sooner.
Im not big fan of sears my self but I have 100% pick up rate with them. Never a problem.
#2 I think you missed the point. They never had it when I placed the order, charged me for it, canceled the order without crediting me. There is no way to justify how they handled my order. Lack of notifying me was the least of the problems, although I could have made a 26 mile round trip for nothing if I hadn't called first. It was just typical bad customer service. Multiple problems in one simple order that required a lot of wasted time just to get my money back.
I ran into similar situation as number 1. I ordered an online item a while back. Got an email that the item was ready for pickup. Went to Sears and they couldn't find it. I asked them did they put the item aside when they send out pickup email? They said 'normally they do'.
After having 2 employees gone around the store, they found my item.
Uhh #5 did you read #1's post? The only thing similar was that you both ordered online from Sears.
doesn't work... says $6.95 off . . but in cart it displays full price.
They may have had the item when you ordered it, but someone else ordered one or went in for one and bought the remaining stock, or an employee saw the item and the sale price and decided to grab it for themselves (more common than you might suspect at many B&Ms that take online orders).
Not crediting the account when it was canceled is inexcusable, though very strange for any major retailer... I suspect they screwed up accidentally and instead of admitting that your CSR made up nonsense... or do you see any statement of this in their policies?
No deal. It's full price now.