I had a HORRIBLE experience trying to buy a notebook from Lenovo last week. On the order page, they said it would ship on 12/15. When I checked online the next day, they had changed est. ship to 12/24. 1/2 hr on hold at cust service -- after, which they were rude and unhelpful. I decided to cancel the order, but they said that it was an uncertain 2 day process. Bought a different brand from Newegg (which shipped within hours). Yesterday, I got an email from Lenovo saying that they shipped despite my cancellation instruction. More hassle is now expected as I try to return & get a refund. Check Resellerratings.com -- my experience, unfortunately, is the rule rather than the exception.