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DeepDiscount DVD SUCKS!!!!

 
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#0 law877




Joined: 30 Oct 2006
Posts: 1

PostPosted: Wed Dec 22, 2010 10:33 am    Post subject: DeepDiscount DVD SUCKS!!!! Reply with quote

Ben listed the Ultimate Matrix Collection on BluRay for $14.95 on December 21. I received this email today:

Due to a pricing error on our website we have canceled your recent order.
We apologize for any inconvenience this may have caused you and we hope that you will replace your order now that the pricing has been corrected.

Thank you for your patience in this matter and we look forward to serving
you in the future.

Sincerely,
DeepDiscount.com



Item # Description Quantity Cancelled
WBD025732 BLR : THE ULTIMATE MATRIX COLLECTION

This is TERRIBLE customer service. Has anyone else experienced this with them? Also, is there any recourse?

Darren Mad
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#1 dave_c




Joined: 22 Jul 2006
Posts: 24135
Location: People Be Stealin' My Avatar

PostPosted: Wed Dec 22, 2010 1:27 pm    Post subject: Reply with quote

While it is bad public relations, it seems like a typical level of customer service for any company which decides not to honor their pricing mistakes.
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#2 zzyzx




Joined: 07 Nov 2006
Posts: 6455
Location: On Patrol in Dave's Tactical Neighborhood Toilet Papering Squad

PostPosted: Wed Jan 05, 2011 7:29 am    Post subject: Reply with quote

A public flogging is in order, I say.
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