Customer service is horrible. They hung up on me twice after being on hold for 25 minutes each time. 3rd time the person actually talked to me, but was not very helpful. And automatically charged my card for going over my 500mb plan when i had the 'automatic fill up' option turned off. (So they should have just cut my service of that month).. don't know if it's worth the hassle to call and argue for 8 or 9 bucks. :\
Customer service is horrible. They hung up on me twice after being on hold for 25 minutes each time. 3rd time the person actually talked to me, but was not very helpful. And automatically charged my card for going over my 500mb plan when i had the 'automatic fill up' option turned off. (So they should have just cut my service of that month).. don't know if it's worth the hassle to call and argue for 8 or 9 bucks. :\
It sounds like there might have been some issues with our service. Do you have a support ticket # you could send over? I'd be happy to look into this for you.
the service is (necessarily, in my opinion) pretty terrible. i had a very difficult time getting an answer of whether my router should be working the way i had it set up. as soon as i answered a question (zip code) in a way that allowed the ticket to be closed, it was. i use the router in and around the edge of service but it was like the seinfeld where he returns the jacket for spite. "nope you already said 98686, that's outside the signal area." explaining that i drive into the center of town and signal when i try to use it did no good.
anyway, gotta love them for engaging here at least.
I love my FreedomPop service. It is really simple to use and I would highly recommend. I wish I could get the 4G where I live so I could take advantage of this offer for additional service for my wife and kids. I leave the device in my car and use the service as a hotspot so the family can surf the web while I'm driving & I can use my ipad as an emergency cell phone (if need be). I have used it when the electricity was out at my house during storms so I can monitor weather & if my internet was just not working at my house. I wouldnt use it to replace DSL or cable but it is worth having in case of emergency regardless. BTW if anyone wants to add me as a friend (for free data add two zeros to my name here and my email is yahoo. Thanks!
the service is (necessarily, in my opinion) pretty terrible. i had a very difficult time getting an answer of whether my router should be working the way i had it set up. as soon as i answered a question (zip code) in a way that allowed the ticket to be closed, it was. i use the router in and around the edge of service but it was like the seinfeld where he returns the jacket for spite. "nope you already said 98686, that's outside the signal area." explaining that i drive into the center of town and signal when i try to use it did no good. anyway, gotta love them for engaging here at least.
We're sorry to hear that our service did not work out. Do you have a ticket # you can send over to us? We'd be happy to look into this for you.
What needs to be done to quality for that "$0/ month for 500MB of Data" plan?
BTW, I found that the days has started counting from the purchasing date (mine is 1/14) while the device is still on the way the estimated delivery is Thur 1/23/2014, which means when I received it, there are only 21 days left for the first 30 days.
What needs to be done to quality for that "$0/ month for 500MB of Data" plan? BTW, I found that the days has started counting from the purchasing date (mine is 1/14) while the device is still on the way the estimated delivery is Thur 1/23/2014, which means when I received it, there are only 21 days left for the first 30 days.
There are no qualifications required to be on the free 500MB plan, you will only need to call into our support desk to have them downgrade you. Your date of activation will reset once the device is shipped to reflect the date of shipment rather than purchase.
Comments & Reviews (9)
It sounds like there might have been some issues with our service. Do you have a support ticket # you could send over? I'd be happy to look into this for you.
anyway, gotta love them for engaging here at least.
We're sorry to hear that our service did not work out. Do you have a ticket # you can send over to us? We'd be happy to look into this for you.
BTW, I found that the days has started counting from the purchasing date (mine is 1/14) while the device is still on the way the estimated delivery is Thur 1/23/2014, which means when I received it, there are only 21 days left for the first 30 days.
There are no qualifications required to be on the free 500MB plan, you will only need to call into our support desk to have them downgrade you. Your date of activation will reset once the device is shipped to reflect the date of shipment rather than purchase.
Thank you!